FAQs
So you have some questions. Ride on! Here are a few answers. If you don’t see what you need, check the page you did your booking on, there are more FAQ’s specific to the topic on that page. If you still can’t find what you’re looking for… give us a call, we are happy to help.
Do you rent bikes in winter?
Yes. We rent bikes through the fall until January 5th. Bike rentals in November/December are affected by the weather, but we do have a small fleet of fat bikes available for snow days. Our bike shop is closed from January 9th through March 5th and bikes rentals and tours are not available in this time frame.
Do the bike paths go into the canyon?
No. Grand Canyon does not permit mountain biking below the rim. Our rides are done on paved roads and greenways along the rim of the canyon. There are several unguarded pull offs along your ride where you can dismount and walk to an un-guarded over-look. Most people feel very safe during their ride but of course always recommend that you exercise caution with speed and maintain control of your bike at all times.
Are there hills?
It depends on your route. There are mild, moderate and difficult routes. We recommend you consult our bike techs about the different routes available and which is most suitable for your physical abilities and time constraints. We have routes that will suite every fitness level. Our tours are set up to avoid the large and difficult hills and are 90% low grade down hill.
Do I need to know how to ride a bike?
YES! This is not a good place to learn this particular new skill and you will sign a waiver stating that you are a skilled rider with enough experience to keep your bike in control at all times.
Is this a family friendly activity?
Absolutely! In fact we’d venture to say that this is the BEST family activity at Grand Canyon that you could participate in. We rent bike trailers, tag-alongs and kid bikes to get the whole family on wheels. We have a limited selection of adult tri-cycles for our disabled customers. If you are interested in utilizing the tricycles, we recommend calling ahead to check availability, we do not offer reservations on any other bicycle or attachment.
What is the difference between the Hermit Shuttle Package and the Hermit Tour?
The Hermit shuttle package includes a bike rental and either one way or two way shuttle past the “difficult-to-navigate” portions of the journey. The Hermit tour includes a bike rental, shuttle ride AND guide lead interpretive tour.
What’s the weather like at Grand Canyon?
Grand Canyon has four seasons. We have warm moderate summers with a season of monsoon rains usually in July or August. We also have cold snowy winters. Please see our weather and trail conditions page for up to date details.
Is your the biking facility open all year round?
Our bike shop is open on a “weather permitting” basis. Please check our weather and trail conditions page for up to date info. The cafe is open every day except Christmas.
What’s your weather policy?
We constantly watch the weather for possible extreme weather conditions. Lightning is extremely dangerous on the rim and if it appears that lightning may be near the rim we do not rent bikes or run tours. We DO NOT give refunds for rain alone (walk up rentals). If you choose to take your bike out and happen to get rained out this is not something we can prevent. Weather prediction is not always accurate occasionally our customers find themselves out in a storm cell. If you are sent out and a weather system moves in and lightning is striking near your location we ask that you move away from the rim immediately and contact us. Our mandatory orientation will cover these procedures in detail at time of rental.All pre booked tours/rentals please see the information below. PLEASE WATCH OUR TRAIL CONDITIONS PAGE FOR UP TO DATE WEATHER INFO.
What is your refund policy on missed tours?
– Cancellations received 24 hours or more before a trip will be fully refunded less a 5% service charge
– Cancellations received less than 24 hours before a trip will not receive a refund. *In the event that tour passengers are delayed due to unforeseen and extenuating circumstances such as unannounced road closures, weather, mechanical failures or accidents, BAB management will work to provide an alternate tour time or refund the group minus a 5% administrative service fee. In the event that inclement weather prematurely ends a tour, you will be refunded on a prorated basis. If your tour cannot depart and rescheduling is not a possibility for your party, you will be refunded in full less a 5% administrative fee.
Contact us ASAP if you for any reason are delayed. If your tour was booked through a tour company and for any reason you are not able to ride you must address refunds with the company you booked and paid with.
Are gratuities included in the price for the guided tours?
NO. Just like any person in the hospitality industry, our tour guides do appreciate and count on tips. We of course recommend that you tip according to the service and experience you have received. Some people tip our shuttle drivers. We’ll leave that up to you.
What should I bring and wear for my ride?
Always wear appropriate biking attire. Ensure that loose pants or skirts are not flapping into bike spokes. We always recommend wearing sandals that are fully attached to your feet as flip flops can slip off mid-ride and cause accidents. Bring your camera (no pictures while riding… only when stopping), sunscreen, water bottle and snacks. We do have an adjoined cafe where you can purchase all of these items. Of course always prepare for rain with rain jackets or cold weather with sweaters or wind breakers.
Where should I park my car?
P4 Lizard parking lot at the Grand Canyon visitor center. Our building is located directly off this lot.
What if I damage my bike while I’m on the ride?
First of all each bike is safety checked between each ride. You are asked to do a test ride on the greenway path adjacent to our shop. If anything seems amiss you are asked to return the bike and notify us. If you leave we assume that everything is in order and anything that occurs after leaving is your responsibility. If you paid for insurance we’ll take care of the cost or damaged incurred from a crash. If you didn’t you’ll pay for our bike tech to repair it at market labor and parts cost.
What if I don’t return my bike?
Your credit card will be charged the full amount to replace the bike. If you cannot return it to our center but lock it in a nearby location we can find and notify us of it’s location you will be charged a $100 abandonment fee instead.
Do you offer rider support for emergencies or mechanical problems?
You’ll be given instructions on how to reach us in case of mechanical issues that may (in the rare occasion) arise during your ride. Our shuttle driver will come to trail side and help you although there are some occasions where we ask you to board our shuttle or the NPS shuttle and return to the shop. We’ll give you tips on how to prevent things like the chain coming off during our mandatory orientation. Medical emergencies are exclusively the business of the NPS and we ask that you immediately call 911 in case of any accident that requires immediate attention.
Do I have to pay park entrance fees?
Yes. Anytime you’re in a National park you have to pay to get in. You’ll do that at NPS entrance before you reach us.
Are there bathrooms and food on route?
On most trails yes… check out our map for more details.
What do you sell at the bike shop and cafe?
This is an approximation of what we carry. This may change through the year: Breakfast and lunch sandwiches, bagels and pastries, coffee, drinks, reusable water bottles and mugs, hot chocolate, snacks, souvenirs, post cards, winter clothing, sunglasses, sunscreen, camera cards, kahtoola microspikes for winter hiking, limited toiletries, batteries and more.
Where should we stay/eat/play at Grand Canyon?
Reference our Grand Canyon Info page for our recommendations.
Do you rent wheelchairs?
Yes. $11 flat rate.
I have a comment, compliment or complaint. Who do I talk to?
We want to hear what you have to say! Please contact us and ask for a manager. You may also review your experience on Yelp or Tripadvisor.
What Should I be Prepared for On my Ride?
This is best answered in our safety talk video which you can watch below.